Shipping Options

Based on stock availability, the amount of dry ice, and orders on hand, it will take approximately one week to 10 days for an order using ground service to process and ship to its destination, depending on how far the shipping distance is from Senoia, Georgia. Purchases from items in stock may be picked up immediately (will call) or delivered based on shipping guidelines below. There is no shipping & handling charge for Items picked up (will call) if it was not purchased via the web.

LOCAL DELIVERY SERVICES
We have local delivery service within the state of GA as follows:

• Up to 30 miles radius for orders of $50.00 minimum.
• 30 to 100 miles radius for orders of $50.01 to $100.00
• 100 to 250 miles maximum for orders of $101.00 and more
• If you prefer to purchase and pick up your order (will call) do not use the web order method if you wish to avoid paying the shipping & handling fee. Call directly to arrange purchase and pickup
  

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Shipping & Handling Charges

Shipping & handling charge is calculated based on value with a minimum charge of $9.50. The shipping & handling charge is automatically added to your web order. After you have chosen your products, the shipping & handling fee will be displayed clearly to you before you enter the payment information.

NOTE: You can avoid paying the shipping & handling charge by purchasing in person and picking up your purchase (will call). All orders made via the internet will be assessed the shipping & Handling charge automatically. This charge is non-refundable once applied to a web purchase even if you pick up your purchase.

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Shipping Dates

The only days available for delivery are on Monday, Tuesday, and Wednesday. Carriers do not delivery perishable goods during weekends.

• Orders received on and after Wednesday will be processed on the following Monday.
• Please do not offer P.O. Box as your shipping address.
• Delivery time may vary depending on certain situations.
• Selected carriers prefer a signature at arrival of package. It is important that you let us know your schedule by leaving a comment or call us at 770-702-2078. If you would prefer to leave the package at the front door, we will be glad to include a note to leave a note for the carriers.

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Delivery Guidelines

It is very important our customers receive their shipment in the best conditions. Please follow the guidelines below to ensure the scheduled delivery date:

• All shipping carriers are not responsible for loss or damage of the perishable package during the holiday seasons. Please make sure you order ahead of time to ensure most accurate delivery schedule.
• If you are not able to receive the packages at your billing address, please consider having your perishable foods delivered to a commercial address, where someone will be responsible for receive your order. If you would like to receive the package at the billing address, please include a note at the comment box and we will include a note for the driver to leave the package at the front door, out of the sunlight to prevent any damages. If you are not able to receive the package and leave a note for the driver, we cannot be responsible for loss or damage of your food.
• Please keep track of the day your package is scheduled to arrive. Although you have previously received your package within a certain amount of days, it does not conclude that it will always take that certain amount of days. If you have chosen Ground Services, the packages maximum amount of delivery days are 5 business days without guarantees. We will be tracking the package, however if you have not received your shipment by 6:00 on the schedule day stated from the shipping carriers or from us, please contact us at 212.334.4428 as soon as possible. We will then track the shipment for you and keep informing you with the most updated information.
• Please inspect the contents of your package as soon as it arrives. We must hear from you within 12 hours delivery in order to process a claim for damage and/or loss. If there is visible damage to the outside of the package, please keep all packaging in case the delivery company wants to inspect it.

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Returns & Claims

RETURNS
In order to maintain the quality of all products, our store does not accept any returns or exchanges of frozen products.

CLAIMS
If the packages are late from carriers, we may be able to make a claim for the shipping and handling only. Carriers are not liable for any damages caused by delays. Please read Terms and Conditions of Carriage for further information.

Any claims for reimbursement, replacement and/or refund of perishable goods, possibly spoiled due to shipping delays, must wait until we ourselves have settled the claims with our shipping carriers.

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